Q&A
Can I return an item if the size does not fit me?
Yes, size exchanges are free. You can return the item and receive the correct size at no additional cost.
What if I prefer a refund?
In this case, the return shipping costs are your responsibility. Once the item has been received, we will issue a refund through the payment method used for your order.
Can personalized items (graphics kits) be refunded?
No, personalized items (graphics kits) or custom-made products cannot be returned or refunded.
What is the difference between the Bullet and the Cyb-R?
They are exactly the same products, only the design of the plastic shell is different.
What are the differences between the Bullet/Cyb-R and the R-Pro?
The R-Pro is slightly shorter in the back. This allows it to be worn directly over the waistband of the pants and tucked discreetly under the jersey.
The R-Pro is slightly thinner, providing greater comfort and mobility without compromising protection.
Find all the detailed differences in our comparison table by clicking here.
How does ASA 3.0 technology work?
It is an always-inflated solution, guaranteed for 2 years. It is compatible with all our products and can replace your 2.0 solution.
Why is the ASA 2.0 solution no longer used in the products?
This choice was made to prevent a product from being improperly reinflated and used underinflated.
Where can I find spare parts and inflatable components in ASA 3.0 and ASA 2.0?
Can I wear my chest or back protector under a garment?
Yes, they’re just as effective underneath as on top.
Are RXR Protect products fragile?
No.
They have been developed to withstand the rigors of the targeted sports and tested by our professional athletes. But that’s no reason to neglect maintenance! (cleaning, inspecting valves, changing inner tubes if necessary…).
How do I adjust my chest or back protector?
Our products are equipped with adjustable shoulder straps and side straps to adapt to your body shape. Remember that effective protection must remain close to the body in the event of a fall. It therefore needs to be adjusted at each session.
How do I wash my chest or back protector?
By hand.
Use a jet of water (possibly a karcher, but be careful of the valves), a sponge, a brush… but never put it through the washing machine.
Are RXR Protect products guaranteed?
Yes, all our products (except decal kits) come with a 2-year guarantee.
Is it possible to buy spare parts at retail?
All parts for our products are available for sale on our website in the spare parts section.
This is the strength of being the manufacturer of our products.
Where can I find the EU type-examination certificate for my product?
Find the EU examination certificates by clicking here.
I have a problem with my RXR product. What should I do?
Click here to open the after-sales service form.
We can also be reached by telephone or directly via our online support service on our website to answer any questions you may have.
How do I connect my phone to the NFC chip?
• Android: most recent Android phones have NFC.
• iPhone: recent iPhones support NFC reading; full writing/usage depends on the model and iOS version.
Android
1. Open Settings → Connected devices (or Connections) → Connection preferences.
2. Turn on NFC (or “Android Beam” if available).
3. You can also find “NFC” using the Settings search.
iPhone
• On most recent iPhones, NFC is enabled automatically.
