Article 1: Purpose
These general terms and conditions of sale govern the commercial relationship between PRO SHOP RXR and individuals and legal entities wishing to make a purchase from the rxrprotect.com website.
These general conditions of sale are the only ones applicable and prevail over any other conditions not agreed by PRO SHOP RXR.
PRO SHOP RXR reserves the right to modify these terms and conditions at any time without prior notice. The conditions applicable are those in force on the date of the order.
Placing an order implies the buyer’s acceptance of these conditions.
You have the option of registering free of charge on a BLOCTEL cold calling opposition list (www.bloctel.gouv.fr) in order to no longer be cold-called by a professional with whom you have no current contractual relationship, in accordance with the French consumer law no. 2014-344 of March 17, 2014.
Consumers can register free of charge on the https://conso.bloctel.fr/index.php/inscription.php website.
Article 2: Products
The products sold are those presented in the catalog of the site rxrprotect.com.
Article 3: Product availability
Products are available for sale while stocks last. Quantities shown are for guidance only and do not represent a contractual commitment.
If a product is unavailable, PRO SHOP RXR will notify the customer as soon as possible by e-mail and propose an alternative solution.
Article 4: Prices
Prices do not include shipping and handling.
The prices of products for countries of the European Community are presented in euros including all taxes at the date of validation of the order by the customer.
Outside the Euro zone, prices are given in Dollars and are exempt from VAT. Customers must pay any customs duties or local taxes upon receipt of the package.
PRO SHOP RXR reserves the right to change prices or promotions at any time without notice.
PRO SHOP RXR does not guarantee prices on other websites or price comparison services.
Article 5: Ordering
There are two ways to order: create a customer account or place an instant order without creating an account.
The customer confirms his order by clicking on the “Confirm your order” link after having accepted the present conditions of sale.
PRO SHOP RXR confirms the order by e-mail; this information includes all the elements of the order.
Article 6: Payment
Payment is due when the order is placed.
Payment is made by credit card and can be made through our secure payment partners: Paypal, Stripe, Apple pay, Google pay, HiPay. Alma.
These two secure payment systems use the SSL (Secure Socket Layer) protocol, which encrypts the information transmitted so that no third party can gain access to it during the payment process.
PRO SHOP RXR is not responsible for our payment partners and cannot be held liable for any misuse or inaccessibility of these sites.
The Customer’s account will be debited when the order is placed.
Payment in instalments with Alma.
If you pay for your order in instalments, you accept Alma’s general customer conditions. as well as Alma’s special conditions for RXR Protect customers.
Article 7: Delivery
PRO SHOP RXR is responsible for shipping costs within its delivery zone.
Deliveries are made to the delivery address given in the order process. The parcel is delivered against the recipient’s signature. In the event of absence, a notice of pending delivery is left in the addressee’s mailbox.
Orders are processed from Monday to Friday, subject to availability.
PRO SHOP RXR uses the following delivery methods: Colissimo, Dhl, Chronopost International.
Indicative delivery time: 2 to 4 working days for Europe, 5 to 9 working days for the rest of the world, depending on the destination.
Deliveries outside France may be subject to taxes and customs duties, which are the responsibility of the customer upon arrival at destination.
Article 8: Withdrawal
Individuals or legal entities have a cooling-off period of 14 clear days to return the product without justification or penalty.
To do so, please complete the following procedure:
https://rxrprotect.com/SAV/
RXR Protect will refund or replace the product within 14 days from the date of sale.
Return shipping costs are at the customer’s expense.
Decal kits and customizations are non-refundable.
Shipping costs are non-refundable.
Article 9: Warranty
In compliance with the guarantee of conformity stipulated in articles L. 217-4 to L. 217-14 of the French Consumer Code and the legal guarantee against hidden defects stipulated in articles 1641 to 1649 of the French Civil Code, PRO SHOP RXR provides a guarantee within 2 years from the date of delivery. It will be possible to choose between repair or replacement of the good, subject to the cost conditions set out in article L.211-9 of the French Consumer Code.
The purchaser is exempt from having to prove the existence of a lack of conformity during the twenty-four months following delivery of the goods, except in the case of second-hand goods.
In the event of hidden defects in the item sold, it is possible, in accordance with Article 1644 of the French Civil Code, to choose between rescission of the sale or a reduction in the purchase price.
Article 10: Customer service
If you wish to contact us, our customer service team is at your disposal via our contact form on our website or on +33 (0) 9 70 24 01 01. Monday to Thursday 8am to 5pm and Friday 8am to 1pm. We are also available by e-chat Monday to Thursday from 8am to 5pm and Friday from 8am to 1pm.
You can also find our online customer service here : https://rxrprotect.com/SAV/
Article 11: Liability
PRO SHOP RXR shall not be held liable in the event of non-performance of the contract entered into in the event of a product being out of stock or unavailable, in the event of force majeure or due to the product not complying with foreign legislation when delivered outside French territory.
Article 12: Retention of title
Until payment of the order, PRO SHOP RXR remains the owner of the product(s).
Article 13: Data protection
The information collected by PRO SHOP RXR is essential for the management of the order.
In accordance with the French Data Protection Act of January 6, 1978, the buyer has the right to retract, oppose and delete this data on the rxrprotect.com website.
Article 14: Applicable law
This contract and the GTC governing it are governed by French law.
Article 15: Mediation
Contracts for the sale of Products concluded on the Site between any Buyer and PROSHOP RXR are subject to French law.
Nevertheless, in accordance with article 6.2 of the European “Rome 1” Regulation, the Buyer may, in any event, benefit from the application of mandatory consumer protection provisions applicable in his country of residence, which would be more favorable to him.
Dispute resolution and mediation
In the event of a complaint, the Buyer may contact Customer Service.
In the event of failure to file a complaint with Customer Service or in the absence of a response from this service, the Buyer may submit the dispute free of charge to the Association of European Mediators (AME CONSO), the mediator to which PROSHOP RXR adheres, which will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
Referral to the Consumer Ombudsman must be made :
• or by completing the form provided on the https://www.mediation-vivons-mieux-ensemble.fr/ website;
• or by post addressed to Médiation – vivons mieux ensemble 465 avenue de la Libération 54000 NANCY Telephone: 06 61 18 50 97
The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. The Buyer may also submit any complaints on the dispute resolution platform set up by the European Commission at the following address: http://ec.europa.eu/consumers/odr/. The European Commission will transfer the Buyer’s complaint to the competent national mediators.
If the dispute persists, the Buyer may bring the matter before the competent courts.
CONSUMER MEDIATION SERVICE :
Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the French Consumer Code.
In the event of an unresolved dispute between the Professional and the Consumer, the Consumer may refer the matter to the Consumer Mediator.
Before referring the matter to the Consumer Mediator, the consumer must already have attempted to resolve the dispute directly with the professional by means of a written complaint, or have made a complaint under the terms of the contract concluded with the professional.
Consumer mediation is an out-of-court settlement of consumer disputes. If the conditions are met, a consumer mediation will be carried out according to a precise process and the texts in force.
The procedure is free of charge for the consumer (R612-1 of the French Consumer Code).
HOW TO CONTACT THE CONSUMER OMBUDSMAN :
If no agreement with the professional following a claim.
Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the French Consumer Code (Conditions of admissibility). Procedure free of charge for the consumer.
The consumer ombudsman is neutral, independent and impartial. The mediator is not part of the company with which the consumer has a dispute.
MEDIATION – LIVING BETTER TOGETHER
www.mediation-vivons-mieux-ensemble.fr
465 avenue de la Libération 54 000 NANCY
mediation@vivons-mieux-ensemble.fr
IMPORTANT :
Never send the original documents requested to the consumer ombudsman. Please send photocopies.
Never send defective, disputed or refundable items to the consumer ombudsman.
Please specify your telephone number and e-mail address.
Please do not send e-mails for information.
European platform for online dispute resolution :
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
info@rxrprotect.com
