Terms & Conditions
Return Item Instructions
Pro Shop RXR guarantees customer satisfaction. If you are not satisfied with your purchase please follow the instructions below to return the item.
- 1.Warranty Claims: We will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturer. We cannot be responsible for manufacturer policy and/or processing.
- 2.Please send the package back with a copy of the invoice and note within 30 days from the day you receive your order. Requests after 30 days are at our discretion.
- 3.We will be glad to refund or exchange undamaged and unused items with no restocking fee within 30 days from the date of sale.
- 4.For item exchanges: Pro Shop RXR must wait to ship your product until the original item has been returned.
- 5.Credit card refunds are credited back to the card used for the original purchase.
- 6.Always insure the package for the full retail value of the item.
- 7.Please return all items via ground shipping. Please note: Third party shippers (example UPS Store, FedEx Kinko's, Mailbox Etc) add charges to normal ground shipping costs. Pro Shop RXR does not reimburse these charges.
- 8.Please do not return any items via COD our shipping department cannot accept COD returns.
- 9.Please return item to:
ATTN: Returns # (include a copy of the original invoice and explain what you want us to do with the order) Pro Shop RXR Siège social : 270 Rue de l'Odon 14790 - Mouen - France + 33 (0) 231 24 8995
If you need to return a product, follow these steps
- Access the "Orders History" section of your account.
- Select the order from which you want to return an item.
- Select the product(s) that you wish to return by checking the box next to its name(s).
- (optional) Add an explanation, in order for the shop team to better understand why you want to return this product.
Once the form is complete, click on "Make an RMA slip", and the request is sent to the store manager.
Return the product with a copy of the original invoice
We do not refund any personalized decal kit.
Because the shipping is free, you have to pay for product return.
You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Pro Shop RXR makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Pro Shop RXR shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product. Warranty Information Bladders
1. All bladder replacements must be accompanied by a sales receipt along with the bladder it self.
2. Bladder replacements will be made within the 1st 30 days of the date of purchase for bladders in which forms a hole within the seem, caused by the initial inflation of the vest. Errors and Omissions
Pro Shop RXR makes every effort to ensure the accuracy of the information on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Pro Shop RXR makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Pro Shop RXR shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Pro Shop RXR shall immediately issue a credit in the amount of the incorrect price.
Note: We do not guarantee Pro Shop RXR prices listed on other Web sites or price engines.
Pro Shop RXR Standard Terms of Sale
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from Pro Shop RXR.
2. Purchase Price.
(a) Prices and promotions are listed in Pro Shop RXR Web site and its advertisement, and are subject to change without notice.
(b) Payment is due before shipment, unless credit terms have been arranged in advance with Pro Shop RXR Credit Department. In such case, payment terms shall be as set forth in the credit agreement.
(c) Payment is made by credit card and can be achieved through secure payment platforms : Paypal and Paybox.
Both secure payment system uses SSL (Secure Socket Layer) that encrypts the information transmitted and no third party can become acquainted during the payment process.
PRO SHOP RXR is not responsible for Paybox and Paypal platforms, it can not be held responsible for any misuse of these sites or inaccessible to them.
4. Shipping Terms.
Shipping costs are paid by PRO SHOP RXR
Shipping terms are: F.O.B. France. Pro Shop RXR will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once Pro Shop RXR delivers the Product to the carrier. Delivery times are estimates only and Pro Shop RXR shall not be liable for delays.
5. Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.
Products sold by Pro Shop RXR may be exported from the France only in accordance with the Export Administration Regulations. Diversion contrary to France law is prohibited.
Customer warrants and represents that it is eligible to receive Products under France law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.
7. LIMITED MANUFACTURER'S WARRANTY.
(a) Pro Shop RXR warrants that it has good title to the Products.
(b) Pro Shop RXR does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers.
(c) Pro Shop RXR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
8. LIMITATION OF LIABILITY.
IN NO EVENT SHALL PRO SHOP RXR BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL BTO SPORTS' LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM BTO SPORTS. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Returns of Products are subject to Pro Shop RXR ' current return policies, which are set forth in the advertisement, Web site, and shipping statement, subject to any additional or lesser return rights adopted by the manufacturer or publisher.
10. Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and Pro Shop RXR for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Pro Shop RXR ' invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
11. After-Sales Service
If you want to contact us, our After Sale Service is available from Monday to Thursday 8-17 and Friday 8-13 at + 33 (0) 231 24 8995
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the France.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Pro Shop RXR shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d)These Terms of Sale may be modified from time to time by Pro Shop RXR without notice, and are current as of the date of the then current advertisement or Web site. Please refer to the current advertisement or Web site.