{"id":18989,"date":"2023-11-21T13:33:38","date_gmt":"2023-11-21T12:33:38","guid":{"rendered":"https:\/\/rxrprotect.com\/help-center\/customer-services\/"},"modified":"2025-01-09T10:44:51","modified_gmt":"2025-01-09T09:44:51","slug":"customer-services","status":"publish","type":"page","link":"https:\/\/rxrprotect.com\/en\/help-center\/customer-services\/","title":{"rendered":"Customer services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18989\" class=\"elementor elementor-18989 elementor-3807\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b58a6a e-flex e-con-boxed e-con e-parent\" data-id=\"4b58a6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8414d24 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"8414d24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178f581 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"178f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d7d80 e-flex e-con-boxed e-con e-parent\" data-id=\"77d7d80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e40dcdd elementor-widget elementor-widget-shortcode\" data-id=\"e40dcdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>jQuery(document).ready(function(){\r\n\tjQuery(\"#video-leak\").appendTo(\".text-leak\");\r\n})\r\n<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f42584 elementor-widget elementor-widget-wpforms\" data-id=\"6f42584\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-6f42584\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-6f42584 {\n\t\t\t\t--wpforms-label-color: #101010;\n--wpforms-label-sublabel-color: #848484;\n--wpforms-label-error-color: #DB0416;\n--wpforms-button-background-color: #101010;\n--wpforms-button-text-color: #FFFFFF;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-10109\"><form id=\"wpforms-form-10109\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"10109\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/18989?wpforms_form_id=10109\" data-token=\"350b4626d3ec9100f12d8afedc91b83e\" data-token-time=\"1776231878\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator connector\" data-indicator=\"connector\" data-indicator-color=\"#a0ef23\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"4\" tabindex=\"-1\"><div class=\"wpforms-page-indicator-page active wpforms-page-indicator-page-1\" style=\"min-width:25%;\" data-page=\"1\"><span class=\"wpforms-page-indicator-page-number\" style=\"background-color:#a0ef23\" data-page=\"1\">1<span class=\"wpforms-page-indicator-page-triangle\" style=\"border-top-color:#a0ef23\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Pre-requisite certification<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-2\" style=\"min-width:25%;\" data-page=\"2\"><span class=\"wpforms-page-indicator-page-number\"  data-page=\"2\">2<span class=\"wpforms-page-indicator-page-triangle\" ><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Your request<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-3\" style=\"min-width:25%;\" data-page=\"3\"><span class=\"wpforms-page-indicator-page-number\"  data-page=\"3\">3<span class=\"wpforms-page-indicator-page-triangle\" ><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Customer details<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-4\" style=\"min-width:25%;\" data-page=\"4\"><span class=\"wpforms-page-indicator-page-number\"  data-page=\"4\">4<span class=\"wpforms-page-indicator-page-triangle\" ><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Confirm<\/span><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-10109-field_2-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"2\"><\/div><div id=\"wpforms-10109-field_4-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"4\"><div id=\"wpforms-10109-field_4\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_4-error\"><h4>Before continuing, please attest to the following information:<\/h4>\n<p> In the event of non-compliance with these attestations, your product return will not be accepted. You will be responsible for any costs incurred to retrieve your product.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_5-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"5\"><fieldset><legend class=\"wpforms-field-label\">Product condition : <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-10109-field_5\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-10109-field_5_1\" name=\"wpforms[fields][5][]\" value=\"I hereby certify that my product has not been damaged in a fall.\" aria-errormessage=\"wpforms-10109-field_5_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-10109-field_5_1\">I hereby certify that my product has not been damaged in a fall.<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-10109-field_6-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"6\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Product age <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-10109-field_6\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-10109-field_6_1\" name=\"wpforms[fields][6][]\" value=\"I certify on my honor that my product is less than 2 years old.\" aria-errormessage=\"wpforms-10109-field_6_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-10109-field_6_1\">I certify on my honor that my product is less than 2 years old.<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-10109-field_1-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"1\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-10109-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_7\">Your request concerns : <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-10109-field_7\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-<\/option><option value=\"A part of the product\"  class=\"choice-1 depth-1\"  >A part of the product<\/option><option value=\"The inflatable part of the product\"  class=\"choice-2 depth-1\"  >The inflatable part of the product<\/option><\/select><\/div><div id=\"wpforms-10109-field_8-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"8\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_8\">Problem description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-10109-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-10109-field_8-error\" required><\/textarea><\/div><div id=\"wpforms-10109-field_9-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"9\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_9\">Uploading photos <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"9\"\n\t\tdata-form-id=\"10109\"\n\t\tdata-input-name=\"wpforms_10109_9\"\n\t\tdata-extensions=\"jpg,jpeg,png,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"1073741824\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 3 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-10109-field_9\"\n\t\tname=\"wpforms_10109_9\" required\t\tvalue=\"\">\n<div id=\"wpforms-10109-field_9-description\" class=\"wpforms-field-description\">Please attach at least one photo clearly illustrating the problem described above.<br\/> Allowed file formats: .jpg .jpeg .png .pdf<\/div><\/div><div id=\"wpforms-10109-field_11-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"11\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_11\">Technology for your inflatable part <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-10109-field_11\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][11]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-<\/option><option value=\"ASA 2.0\"  class=\"choice-1 depth-1\"  >ASA 2.0<\/option><option value=\"ASA 3.0\"  class=\"choice-2 depth-1\"  >ASA 3.0<\/option><\/select><\/div><div id=\"wpforms-10109-field_12-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"12\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_12\">Problem encountered <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-10109-field_12\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][12]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-<\/option><option value=\"Slow leak\"  class=\"choice-1 depth-1\"  >Slow leak<\/option><option value=\"Puncture\"  class=\"choice-2 depth-1\"  >Puncture<\/option><\/select><\/div><div id=\"wpforms-10109-field_13-container\" class=\"wpforms-field wpforms-field-content text-leak wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"13\" style=\"display:none;\"><div id=\"wpforms-10109-field_13\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_13-error\"><p>First, determine the source of the slow leak by immersing your product in a basin of water. The air bubbles rising to the surface will help you identify the source of the leak.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_14-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"14\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_14\">Leak origin <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-10109-field_14\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][14]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-<\/option><option value=\"Pressure relief valve\"  class=\"choice-1 depth-1\"  >Pressure relief valve<\/option><option value=\"Other location\"  class=\"choice-2 depth-1\"  >Other location<\/option><\/select><\/div><div id=\"wpforms-10109-field_15-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"15\" style=\"display:none;\"><div id=\"wpforms-10109-field_15\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_15-error\"><p>If your inflatable part seems under-inflated, we invite you to order a new one directly from our spare parts store by <a href=\"https:\/\/rxrprotect.com\/categorie-produit\/accessoires\/pieces-detachees\/\">clicking here.<\/a><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_16-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"16\" style=\"display:none;\"><div id=\"wpforms-10109-field_16\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_16-error\"><p>You can clean the pressure relief valve on your product yourself by following the instructions in this video:<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_17-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"17\" style=\"display:none;\"><div id=\"wpforms-10109-field_17\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_17-error\"><p>If the cleaning of the pressure relief valve worked, please do not validate your service request. If the pressure relief valve cleaning did not work, please explain the cause of your problem before validating your request.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_18-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"18\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_18\">Problem description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-10109-field_18\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][18]\" aria-errormessage=\"wpforms-10109-field_18-error\" required><\/textarea><\/div><div id=\"wpforms-10109-field_19-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"19\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_19\">Uploading photos <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"19\"\n\t\tdata-form-id=\"10109\"\n\t\tdata-input-name=\"wpforms_10109_19\"\n\t\tdata-extensions=\"jpg,jpeg,png,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"1073741824\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 3 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-10109-field_19\"\n\t\tname=\"wpforms_10109_19\" required\t\tvalue=\"\">\n<div id=\"wpforms-10109-field_19-description\" class=\"wpforms-field-description\">Authorized file formats: .jpg .jpeg .png .pdf<\/div><\/div><div id=\"wpforms-10109-field_20-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"20\" style=\"display:none;\"><div id=\"wpforms-10109-field_20\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_20-error\"><p>If the leak is coming from somewhere other than the pressure relief valve, please explain the problem and attach at least one photo showing your inflatable leaking into the water.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_21-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"21\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_21\">Problem description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-10109-field_21\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][21]\" aria-errormessage=\"wpforms-10109-field_21-error\" required><\/textarea><\/div><div id=\"wpforms-10109-field_22-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"22\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_22\">Uploading photos <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"22\"\n\t\tdata-form-id=\"10109\"\n\t\tdata-input-name=\"wpforms_10109_22\"\n\t\tdata-extensions=\"jpg,jpeg,png,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"1073741824\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 3 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-10109-field_22\"\n\t\tname=\"wpforms_10109_22\" required\t\tvalue=\"\">\n<div id=\"wpforms-10109-field_22-description\" class=\"wpforms-field-description\">Authorized file formats: .jpg .jpeg .png .pdf<\/div><\/div><div id=\"wpforms-10109-field_23-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"23\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_23\">Problem encountered <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-10109-field_23\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][23]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-<\/option><option value=\"Under-inflated\"  class=\"choice-1 depth-1\"  >Under-inflated<\/option><option value=\"Puncture\"  class=\"choice-2 depth-1\"  >Puncture<\/option><\/select><\/div><div id=\"wpforms-10109-field_24-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"24\" style=\"display:none;\"><div id=\"wpforms-10109-field_24\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_24-error\"><p>If your inflatable part becomes deflated, we invite you to order a new one directly from our spare parts store by <a href=\"https:\/\/rxrprotect.com\/categorie-produit\/accessoires\/pieces-detachees\/\">clicking here.<\/a>.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_25-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"25\" style=\"display:none;\"><div id=\"wpforms-10109-field_25\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_25-error\"><p>If a weld on your inflatable has failed, leading to a puncture, please explain the problem and attach at least one photo showing the exact location of the puncture.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_26-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"26\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_26\">Problem description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-10109-field_26\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][26]\" aria-errormessage=\"wpforms-10109-field_26-error\" required><\/textarea><\/div><div id=\"wpforms-10109-field_27-container\" class=\"wpforms-field wpforms-field-file-upload wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"27\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_27\">Uploading photos <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"27\"\n\t\tdata-form-id=\"10109\"\n\t\tdata-input-name=\"wpforms_10109_27\"\n\t\tdata-extensions=\"jpg,jpeg,png,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"1073741824\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 3 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-10109-field_27\"\n\t\tname=\"wpforms_10109_27\" required\t\tvalue=\"\">\n<div id=\"wpforms-10109-field_27-description\" class=\"wpforms-field-description\">Authorized file formats: .jpg .jpeg .png .pdf<\/div><\/div><div id=\"wpforms-10109-field_28-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"28\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"2\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"2\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-10109-field_29-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_29\">Order reference <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-10109-field_29\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][29]\" aria-errormessage=\"wpforms-10109-field_29-error\" aria-describedby=\"wpforms-10109-field_29-description\" required><div id=\"wpforms-10109-field_29-description\" class=\"wpforms-field-description\">New website -> Reference consisting of a sequence of digits.\n<br>\nOld website -> Reference composed of a series of letters.<\/div><\/div><div id=\"wpforms-10109-field_30-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"30\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-10109-field_30\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][30][first]\" aria-errormessage=\"wpforms-10109-field_30-error\" required><label for=\"wpforms-10109-field_30\" class=\"wpforms-field-sublabel after\">First name<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-10109-field_30-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][30][last]\" aria-errormessage=\"wpforms-10109-field_30-last-error\" required><label for=\"wpforms-10109-field_30-last\" class=\"wpforms-field-sublabel after\">Name<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-10109-field_31-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"31\"><label class=\"wpforms-field-label\" for=\"wpforms-10109-field_31\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-10109-field_31\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][31]\" spellcheck=\"false\" aria-errormessage=\"wpforms-10109-field_31-error\" required><\/div><div id=\"wpforms-10109-field_32-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"32\"><label class=\"wpforms-field-label\">RGPD Agreement <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-10109-field_32\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-10109-field_32_1\" name=\"wpforms[fields][32][]\" value=\"I consent to this site storing my submitted information so that they may respond to my request.\" aria-errormessage=\"wpforms-10109-field_32_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-10109-field_32_1\">I consent to this site storing my submitted information so that they may respond to my request.<\/label><\/li><\/ul><\/div><div id=\"wpforms-10109-field_33-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"33\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"3\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Next<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4 last \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-10109-field_34-container\" class=\"wpforms-field wpforms-field-entry-preview\" data-field-id=\"34\"><div class=\"wpforms-entry-preview-updating-message\">Updating preview\u2026<\/div><div class=\"wpforms-entry-preview-notice\" style=\"display: none;\"><strong>This is a preview of your request. It has not yet been sent!<\/strong><br \/>\nPlease take a moment to check your information. You can also go back to make changes.<\/div><div class=\"wpforms-entry-preview-wrapper\" style=\"display: none;\"><\/div><\/div><div id=\"wpforms-10109-field_36-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"36\"><div id=\"wpforms-10109-field_36\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-10109-field_36-error\"><p>By validating your request, you certify that all the information provided is correct. Incorrect information may lengthen the processing time of your request.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-10109-field_0-container\" class=\"wpforms-field wpforms-field-hidden\" data-field-id=\"0\"><input type=\"hidden\" id=\"wpforms-10109-field_0\" name=\"wpforms[fields][0]\" value=\"en\"><\/div><div id=\"wpforms-10109-field_3-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"3\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"4\" data-formid=\"10109\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Previous<\/button><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"10109\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/rxrprotect.com\/en\/wp-json\/wp\/v2\/pages\/18989\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-10109\" class=\"wpforms-submit\" data-alt-text=\"Envoi...\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img decoding=\"async\" src=\"https:\/\/rxrprotect.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-037c402 elementor-widget elementor-widget-video\" data-id=\"037c402\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"video-leak\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/rxrprotect.com\/wp-content\/uploads\/2023\/11\/VideoFuiteLente2022.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.1Attestation pr\u00e9-requise2Votre demande3D\u00e9tails client4Confirmation Avant de continuer, merci d&#8217;attester les informations suivantes : Dans le cas d&#8217;un non respect des ces attestations, votre retour produit ne pourra \u00eatre pris en charge. Les frais pour r\u00e9cup\u00e9rer votre produit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":17025,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18989","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer services - RXR Protect<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rxrprotect.com\/en\/help-center\/customer-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer services\" \/>\n<meta property=\"og:description\" content=\"Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.1Attestation pr\u00e9-requise2Votre demande3D\u00e9tails client4Confirmation Avant de continuer, merci d&#8217;attester les informations suivantes : Dans le cas d&#8217;un non respect des ces attestations, votre retour produit ne pourra \u00eatre pris en charge. 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